Questions

1. How can I order a MegaPlot machine?
2. What is the lead time for a MegaPlot machine?
3. What are the acceptable payment methods?
4. What is included in the price of the machine?
5. What is not included in the price?
6. What is the warranty for MegaPlot machines?
7. Whom do I contact when servicing is required?
8. Whose responsible for the machine during the freight?
9. Whom do I contact for technical support?
10. How durable is the resistant cutting wire in foam cutters?
11. Are there any other parts which might need replacing?
12. What maintenance do the foam cutters require?

Answers

1. How can I order a MegaPlot machine?
   

   You can send your order either via e-mail (office@megaplot.com.pl) or fax (+48 32 291 08 72). When ordering please make sure to include your company full name and address as well as the contact person and phone number.

2. What is the lead time for a MegaPlot machine?
   

   App. 4 weeks, although in urgent cases we can complete the order within 14 days.

3. What are the acceptable payment methods?
   

   When purchasing directly from MegaPlot, there are two available payment methods: a money transfer to our account prior to shipment, or a Letter of Credit (L/C).

4. What is included in the price of the machine?
   
    
   In the case of foam cutters: foam cutter, electronic controller, a 100-gram spool of wire, FoamShaper controlling software,  assembly manual, operational manual, 5-year warranty <details>.
    
   In the case of CNC Routers: the router, electronic controller, MegaCut 2D controlling software, MegaCut 3D (XMC series only), operational manual, 1-year warranty <details>.
    
5. What is not included in the price?
   
    
   FoamCutters:  a PC with a free serial port (USB for some models), graphics software with HPGL.plt or dxf export (CorelDraw, AutoCAD, etc.).
    
   CNC Routers: a PC with a USB port, gtaphics software with HPGL.plt, dxf or G-Code export, 3D software supporting the RAW format (for MegaCut 3D, XMC series only).
     
6. What is the warranty for MegaPlot machines?
   
    
   All foam cutters are covered with a 5-year warranty <details>, and all CNC Routers with 1-year warranty <details>.
     
7. Whom do I contact when servicing is required?
   
    
   Either the distributor you purchased the machine from, or MegaPlot - if you purchased directly from us.
    
8. Whose responsible for the machine during the freight?
   
    
   If we organize the shipment, we take full responsibility for any damages that may happen during the freight.
    
9. Whom do I contact for technical support?
   
    
   You can count on us no matter what the problem is. Just send us an e-mail or give us a call and we will do all we can to solve the problem asap. When sending an e-mail with a technical question or a drawing problem, please make sure to include as much information as possible: info on the machine, software version, sertial number, installation date, your location, etc. 
     
10. How durable is the resistant cutting wire in foam cutters?
    
     
    The standard NiCr wire needs to be changed every 5-10 hours of cutting. The TitaniumAlloy wire needs replacing every 40-50 hours. Note: the durability of the wire strongly depends on the cutting parameters you set. The higher the temperature, the shorter the lifespan of the wire. 
       
11. Are there any other parts which might need replacing?
    
     
    No. The only thing you will have to replace from time to time is the cutting wire.
     
12. What maintenance do the foam cutters require?
    
     
    Our foam cutters do not require any special maintenance. We do suggest though that you clean the running tracks with a dry soft cloth once a year or so. The machine requires no lubrication.